We are a registered South African entity and have been serving the South African market since 2014. We are also listed as a seller on Takealot Marketplace and you're more than welcome to have a look at our customer reviews on Hellopeter.
Absolutely - Invoices can be provide upon request. Simply send an email with your order number to firstname.lastname@example.org and we'll forward you an invoice containing the IMEI/Serial Number for the device that you've purchased from our online store.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once you have sucessfully completed your purchase on our online store, you will be notified via email as soon as your order is out for delivery with our courier partner (MDS Collivery). A tracking number will be provided which will enable you to track your delivery in real-time.
We offer FREE shipping from our online store directly to your door.
Delivery Lead Times:
Our standard delivery lead times are 2-4 business days to major centres and an additional 2 business days for all outlying areas.
All of our phones come with a local South African manufacturer's warranty which covers any potential issues related to factory default problems. The warranty does not cover damages in the form of chips, cracks and scratches related to signs of wear and tear.
In the event that you do experience any potential problems with your phone, please visit an authorised Samsung, Huawei or Apple Repair Centre closest to you, depending on the device that you're using.
Samsung Galaxy Smartphones are covered with a 2 Year Limited Warranty.
Apple iPhone Devices are covered with a 1 Year Limited Warranty.
Huawei Devices are covered with a 2 Year Limited Warranty.