Absolutely - Invoices can be provide upon request. Simply send an email with your order number to firstname.lastname@example.org and we'll forward you an invoice containing the IMEI/Serial Number for the device that you've purchased from our online store.
Returns Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, undamaged and in the same condition that you received it with all seals intact. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R500.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once you have successfully completed your purchase on our online store, you will be notified via email as soon as your order is out for delivery with our courier partner (MDS Collivery). A tracking number will be provided which will enable you to track your delivery in real-time.
We offer FREE shipping from our online store directly to your door.
Delivery Lead Times:
Our standard delivery lead times are 2-5 business days throughout South Africa.
All of our phones come with a local South African manufacturer's warranty which covers any potential issues related to factory default problems. The warranty does not cover damages in the form of chips, cracks and scratches related to signs of wear and tear.
In the event that you do experience any potential problems with your phone, please visit an authorised Samsung, or Apple Repair Centre closest to you, depending on the device that you're using.
Samsung Galaxy Smartphones are covered with a 2 Year Limited Warranty.
Apple iPhone Devices are covered with a 1 Year Limited Warranty.